Terms and Conditions

Our promise to you

We aim to provide fun, informative, progressive, great quality lessons to all our clients in a safe and friendly private environment.

Enrollment and Payment

1. 1 month before arrival. The deposit is due within 24 hours of us sending you a confirmation email of your booking.
2. The balance to be paid no later than 1 month before your course start date is non-refundable.
3. We are unable to hold spaces without payment.
4. When booking an 60 or 90 minute 1:1, your first lesson is payable upon booking. After your first lesson, please call or email us to confirm you wish to continue and we will book you in for further lessons. Further lessons are payable on the 1st of the month for the month ahead.
5. we will not hold spaces without your confirmation.
6. Places will be allocated on a first come first served basis. If lessons are full you have the option to be placed on a Waiting List and you will be contacted as soon as we have a vacancy.
7. It is typical for us to be fully booked 10-12 weeks in advance, please keep this in mind when planning your lesson bookings.

Cancellation Policy

1. Cancellations received will not be refunded.
2. No refunds can be given for cancellations once a course has started unless the space can be filled.
3. We shall only consider refunds on medical grounds if put in writing to us together with supporting medical evidence. i.e. long term condition that physically prevents attendance e.g. grommets, Breaks, operations.
4. If we have to cancel lessons for reasons beyond our control, i.e. plant failure, pandemic, act of god, a different lesson will be offered to you, NO REFUND WILL BE OFFERED.
5. If you are ill, please give as much notice as possible and The Swim People will try to offer you a catch up lesson if we have a space available, however this is NOT guaranteed.

Conduct, Safety and Hygiene

Swimmers:

1. Please attend promptly for lesson but no earlier than 15 minutes before your start time.
2. Do not enter the pool unless told to do so by your instructor. (This also applies to those swimmers arriving late.)
3. Do not eat a large meal at least 1.5 hours before your lesson, light snack only.
4. Please shower and use the toilets before coming to poolside.
5. Please do not take large parties onto poolside to watch lessons unless pre-organised with a manager.
6. Recommended swimwear, trunks for men and 1 piece costumes for women.
7. If you use an inhaler you may hand it to your instructor on poolside.
8. Food and Drink are not to be consumed on poolside, spectator areas or changing rooms. Swimmers can bring water onto poolside in a small plastic container only. No glass or ceramic containers will be allowed.
9. Please park to the left of the drive, in front of the double garages or behind the teachers car.

Safety and Code of Conduct

1. In the event of an emergency your swimming teacher will advise you what to do.
2. If it is necessary to vacate the pool, STAND on poolside quietly and await further instruction from an a Swim People Member of staff.
3. We do not run from a commercial pool, please adhere to all rules, surfaces will be slippery and steps will be unmarked. It is your responsibility to look after yourself and your guests on site as not all hazards will be labelled or signed.

Parents

1. For the safety of themselves and others, siblings under 16 years must be accompanied and supervised by a responsible adult at all times during lessons.
2. Your child should not attend lessons until at least 1 week after the cessation of a bout of sickness or diarrhea.
3. Any medical conditions must be disclosed on the relevant form for the swim teacher to see.
4. Fareham Swim School cannot be held responsible for any loss of valuables or damage to property left unattended in changing areas.
5. All reasonable measures will be put in place to aid your safety whilst at our venues but please note parents and carers are responsible for themselves, their family's and swimmers whilst on site.
6. We accept no responsibility for any accidents or losses in the car parks of our venues.

Staff

1. The Swim People instructors are all qualified and hold ASA/STA certificates.
2. Some physical contact is sometimes unavoidable during instruction but all our instructors have DBS clearance and adhere to the ASA Child and vulnerable adult Protection Procedures.
3. If an instructor is absent due to illness or unforeseen circumstances, The Swim People will endeavor to provide a cover teacher but do have the right to cancel lessons, an alternative lesson will be offered.

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